Frequently Asked Questions

My Parcel Box is designed to withstand conditions around the globe from extreme heat to snow and ice.

Yes, there is. The unit is built so the parcel retrieval compartment can be accessed from the front or the rear.

It is fitted with a unique barcode which a courier can scan. This does not provide proof of delivery, but it does prove the courier has been there.

When full, it will automatically lock, so a courier cannot deliver more parcels.

To put it simply, very! Not only does it have a three-point-locking system it also will not allow people to retrieve parcels once deposited. Security is our number one priority.

No, unlike other delivery systems, My Parcel Box doesn’t require you to provide codes or combinations. It’s as simple as using a letterbox!

Yes, previously delivered parcels are concealed, so they are hidden from prying eyes.

Yes, My Parcel Box will accept letters as well as packages and keep them secure too.

Yes, My Parcel Box was designed to continue to receive deliveries until it is completely full.

My Parcel Box is made from powder-coated Aluzinc which ensures the ultimate protection against rust. This is why we are able to offer 5-year guarantees (around the world).

You would need to speak to your individual insurance provider, but most will treat them in the same way they would for the contents of your garage.

No, there is a thick layer of foam across the entire bottom to cushion the parcel or package.

We recommend the occasional cleaning with warm soapy water, simply to restore it to its original shine but that is up to you. There are no other maintenance requirements.

The RAL colours are as follows:

Charcoal – RAL 000 30 00

Shale Grey – RAL 7035

This is extremely easy to do and is covered in the instruction manual provided with every My Parcel Box.

The door is reversible, so you are able to choose which way it opens.